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FAQs

Payment and Order Status

What payment methods do you accept?

We accept payments from Visa, MasterCard, American Express, Google Pay, Apple Pay and Shop Pay.

How do I check the status of my order?

You will receive a confirmation email after you place an order. When the order ships, we will send you another shipment notification email including tracking details. If you do not receive this shipping confirmation within 5 business days, please email us at help@dermaequation.com.

Can I cancel my order?

If you wish to cancel your Derma Equation purchase, please email us at help@dermaequation.com within 24 hours of purchase. We will do our best to process your request although we cannot guarantee we can cancel all requests in time.